At ComAp, we believe knowledge sharing is key to building long-lasting partnerships. Our philosophy is simple: when we learn, our customers learn with us. The more our customers understand our solutions, the better equipped they are to deliver outstanding service, which in turn creates new opportunities for the future. We share our knowledge, and we share our wins. That is why training is a cornerstone of how we support our customers.

In the spirit of knowledge sharing, we are proud to share insights from two recent training sessions conducted in Western Australia for our customers Australasian Project Supplies (APS) and Horizon Power.

Australasian Project Supplies (APS)

APS is a key player across the construction, infrastructure, mining, and equipment rental sectors. With facilities in Perth and Melbourne and partnerships across Australia, APS is well-positioned to meet the demands of the Western Australian market. Their portfolio includes generators, solar power stations, portable power stations, and battery energy storage systems (BESS).

To stay ahead in a rapidly evolving and competitive industry, APS recognised the need to further develop their expertise in managing single and parallel gen-sets and integrating them into existing applications. Their solution was ComAp’s hands-on training.

"By attending the ComAp training offered, we can continue to support the rapidly expanding industry with regards to power generation and BESS microgrids in WA," shared the APS team.

Working closely with APS, ComAp’s team in Perth delivered hands-on training covering a wide range of ComAp products. These included the advanced InteliNeo 530 BESS controller for battery energy storage, the InteliLite MRS16 and AMF25, WebSupervisor remote monitoring software, InteliGen 500 and InteliGen 1000 gateways, remote displays, and input modules.

"The Parallel and Single Gen-set training helps APS integrate and communicate with existing systems," APS commented. "We are now able to report back to customers with alarm logs, events, engine run hours, and more."

The hands-on training has created new opportunities for APS, allowing the team to specify ComAp products in future projects, improve their ability to program remotely, and replace outdated control systems. This not only strengthens their service offering but also deepens their support for customers across industries.

Horizon Power

Horizon Power is a company that prides itself on delivering clean and modern energy solutions across Western Australia to support regional growth and help create vibrant communities. With the growing shift towards renewable energy, Horizon saw the need to strengthen its knowledge and understanding of battery energy storage systems (BESS) and their integration with existing control philosophies.

Recognising the need to strengthen internal expertise, Horizon Power sought to gather personnel from operational technology service delivery, remote generation, engineering project services, project management, and asset management for a single, comprehensive training experience to enrich their knowledge. They turned to ComAp for a tailored, hands-on training programme.

Jeremy from our technical team, who led the training, has worked closely with Horizon Power for over two years. His focus was on helping the team understand the complexities of integration with systems such as BMS, PCS, HVAC, UPS, and fire detection and suppression.

"Jeremy is a wealth of knowledge," Horizon Power shared. "He provided insights into BESS state machines, AC and DC precharge, dynamic spinning reserve, and the concepts behind PV and wind turbine curtailment. Understanding the BESS package control architecture and insulation resistance monitoring has been critical to our success."

The hands-on training included several of ComAp’s latest and most widely used products, including the InteliNeo 530 BESS, Inteli DC4/4, the WebSupervisor platform and integration with PCS, BMS, transformers and pre-charge relays.

As a result of the training, Horizon Power’s teams now have a deeper understanding of the different modes of operation, including AC and DC start methods, and how to select the best approach for specific applications. Additionally, thanks to the knowledge gained, Horizon Power is better equipped to deliver innovative energy projects that provide greater flexibility and reliability across its customer network.

The ComAp Difference

At ComAp, we do much more than provide products. We build expertise, practical skills, and confidence, helping our customers take on new challenges with the latest technologies. But what makes ComAp’s training different from typical product training in the industry?

Our Training Approach

When it comes to training, we take a practical, hands-on approach. Our sessions combine presentations with real-world tasks, ensuring that participants not only learn the theory but also apply it in realistic scenarios.

To meet the diverse needs of our customers, training is structured across three levels: basic, advanced, and master. Each level is designed to build on the previous one and support continuous learning.

ComAp’s hands-on training also features real-world applications and field-based examples, making each session highly relevant and actionable. For example, the InteliNeo BESS FW2.0 training includes detailed insights into how the system operates in both commercial and industrial environments.

Tailored to the Customer’s Needs

A key part of our approach is that all training sessions are fully customisable to meet each customer’s specific requirements. From content and format (face-to-face or virtual) to language and location, we can adapt every element to ensure the right fit for every training engagement.

• Customer- Specific Customisation

Since we work with a diverse range of customers across various industries, a one-size-fits-all approach to training would not be effective. Instead, we tailor each session to the customer’s industry, level of expertise, and the specific products they intend to use.

• Language and Location

As a global company with a strong local presence, we ensure all training is available in the customer’s preferred language. Sessions can take place at one of our premises or, if more practical, our experts can travel to the customer’s site to deliver training, reducing travel costs and emissions while simplifying logistics.

• Training Format

We offer a variety of training formats to suit our customers' needs, including practical hands-on training, virtual hands-on sessions, and fully customised webinars.

• Continuous Feedback

We collect ongoing customer feedback to improve the quality of our training and increase customer satisfaction. This feedback is regularly used to incorporate new ideas and recommendations into our training approach.

If you would like to learn how ComAp’s training programmes can strengthen your team’s capabilities, please get in touch with our experts.

View all our scheduled and upcoming training sessions here.